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Insurance Companies You Trust, Service You Count On

Working with an independent insurance agency is about choice. We’re proud of the choices we provide our valued customers, starting with the reputable insurance companies we represent. Our agency only works with highly rated companies that share our commitment to delivering quality products and timely service. We seek competitive quotes from multiple national and New York companies on your behalf. You can rest assured the insurance rate you pay is the best possible rate for insurance you need.

Furthermore, the insurance companies we work with can offer immediate assistance with any billing or payment questions you may have. Most of the companies we represent offer the convenience of online bill pay either with an electronic check or credit/debit card.

In the event of a claim, trust the James F. Sutton Agency to ensure your claim is processed promptly and efficiently. For claims assistance, you may choose to contact the insurance company directly from the list below.

In addition to the following list, we offer coverage with Fidelity and Statewide. Feel free to contact our experienced customer service professionals, who can guide you through the process.

Independent. Experienced. Uncompromising in Our Commitment to You.

Choosing an independent insurance agency means choosing advocacy, access, and tailored expertise. At the James F. Sutton Insurance Agency, we take pride in offering our clients the benefit of choice—backed by decades of industry insight and trusted partnerships with top-rated regional and national carriers.

We represent only insurers known for their financial strength, product excellence, and consistent service standards—organizations that reflect our own values of integrity and reliability. This independence allows us to source multiple competitive quotes on your behalf, ensuring that your coverage is both comprehensive and cost-effective.

In addition to personalized support from our team, our carrier partners offer convenient resources such as secure online billing, payment options, and dedicated claims support. For your convenience, direct contact information for servicing, billing inquiries, and claims reporting is listed below—should you ever wish to connect with your insurer directly.

And as always, our agency remains at your side—ready to assist, advocate, and ensure your experience is handled with the highest level of care and professionalism.

Insurance agent holding pen, the policyholder and explain insurance policy to customer.

Our Network of Insurance Carriers

AIG

American International Group

Billing Phone Number: 866-856-6858 ext 6

Claims Phone Number: 866-856-6858 ext 2

AmTrust

AmTrust

Billing and Customer Service: 877-528-7878

Claims For Workers Comp: 775-908-3724

Claims for All other policies: 877-207-3961

ASI (Home)

American Strategic Insurance

866-274-8765 for service and billing

866-274-5677 for claims

Assurant Flood

Assurant

800-423-4403 for service and billing

800-423-4403 option 3 for claims

Chubb

CHUBB

800-248-2270 for service

800-884-3770 option 1, option 1 for billing

800-252-4670 option 1 for claims

CNA

CNA

DB Insurance

DB Insurance

Customer service: 800-884-3770

Granada (Formerly Lancer)

Granada Indemnity Company

Guard

Berkshire Hathaway Insurance

Hagerty

Hagerty

Service: 800-747-5348

Billing: 800-747-5348 option 1

Claims: 800-747-5348 option 4

Hartford

The Hartford

800-771-8557 option 3 for service

866-581-5039 for billing

800-243-5860 option 1 for claims

Harleysville

Harleysville Group

Heritage Companies

Heritage Insurance

Claims: 855-415-7120

Service: 800-343-3375

Billing: 800-343-3375

Interboro

Interboro Insurance

Service: 877-369-0304

Billing: 877-369-0304

Claims: 888-252-2799

Kemper

Kemper

Service: 866-675-3345 Option 6

Billing: 866-675-3345 Option 3

Claims: 888-252-2799 Option 3

Kingstone Insurance

Kingstone Insurance

Service: 800-364-7045 option 5

Billing: 800-364-7045 option 2

Claims: 800-364-7045 option 2

Liberty Mutual

Liberty Mutual Insurance

Customer Service: 800-443-4000

Main Street America

Main Street America

Customer service: 877-927-5672

Merchants Insurance Group

Merchants Insurance Group

Service: 800-462-1077

Billing: 800-462-1077 option 1

Claims: 800-952-5246 opt 1

National General

National General

Service: 844-287-2237

Billing: 877-895-8507

Claims: 877-895-8507

National Flood Insurance Program (NFIP)

National Flood Insurance

Service: 800-638-6620

Claims: 800-638-6620 option 2

NYAIP

NYAIP

Service: 212-943-5100

New York Central Mutual

NYCM Insurance

NYPIUA (New York Property)

New York Property

Service: 212-208-9700

Billing: 212-208-9700 Option 1

Philadelphia

Philadelphia Insurance

Billing: 610-617-2388

Plymouth Rock

Plymouth Rock

Service 844-208-1932

Billing: 844-208-1932

Claims: 844-208-1933

Progressive

Progressive

Service: 877-876-2436

Billing: 800-888-7764

Claims: 800-776-4737 option 5

PURE

PURE Insurance

RLI

RLI

Service: 800-851-8853

Safeco

Safeco Insurance

Service: 877-566-6001 option 1

Billing: 877-566-6001 option 1 option 3

Claims: 800-332-3226

Sagesure

SageSure

Service: 877-304-4785

Shelterpoint Life Ins Co

Shelter Point

Customer service: 800-365-4999

ShoreOne

ShoreOne Insurance

Service: 833-378-3781

Billing: 833-378-3781 ext 8 (automated)

Claims: 888-201-0394

Travelers

Travellers

877-878-2468 service

800-842-8574 billing

800-252-4633 option 1 Claims

Utica First

Utica First Insurance

Billing: 800-598-8422

Utica National

Utica National Insurance

Service: 800-598-8422

Billing: 800-598-8422

Claims: 800-216-1420

Our Network of Insurance Companies

Adirondack

Customer Service: (877) 248-0555

Report a Claim

Coastal Alliance

Website

Report a Claim

Farmers

Customer Service: (888) 327-6335

Foremost

Customer Service: (800) 527-3905

Billing: (888) 888-0080

Website

Report a Claim

GMAC

Contact GMAC

Customer Service: (800) 325-1190

Website

Report a Claim

Hagerty

Contact Hagerty

Customer Service: (877) 922-9701

Website

Report a Claim

Harleysville Insurance

Customer Service: (800) 338-8301

Billing: (866) 665-4992

Hartford

Customer Service: (860) 547-5000

Kemper

Billing

Customer Service: (866) 860-9348

Kingstone

Billing

Customer Service: (800) 364-7045

Website

Report a Claim

Merchants

Billing

Customer Service: (800) 462-1077

Website

Report a Claim

Mercury

Customer Service: (800) 503-3724

Billing: (800) 503-3724

MetLife

Customer Service: (800) 638-5433

Billing: (800) 680-3354

One Beacon

Customer Service: (800) 662-0156

Billing: (877) 434-3900

Personal Umbrella

Progressive

Customer Service: (800) 776-4737

Billing: 800-PROGRESSIVE

Travelers

Customer Service: (866) 336-2077

Billing: (800) 842-5075

Utica National

Customer Service: (800) 289-3375

Billing: (800) 598-8422